LivePerson, Inc.
Key statistics
from XBRL data in SEC filingsAI briefing
from the latest 10-K, 10-Q and 8-K eventsLivePerson is a provider of a conversational AI platform that enables brands to manage customer interactions across digital channels through a combination of human agents, bots, and large language models.
What they do
LivePerson's platform powers conversations across mobile apps, web browsers, SMS, social media, and third-party messaging platforms. It integrates proprietary AI, third-party bots, and LLMs to automate and assist customer conversations, allowing human agents to focus on higher-value interactions. The platform also connects voice and digital channels for a unified customer experience.
Revenue drivers
- Enterprise & Mid-Market Subscriptions — Recurring revenue from recurring platform fees; trailing-twelve-month average revenue per customer (ARPC) was $680,000 as of Q4 2025. Revenue declined 19% YoY in Q4 2025 due to customer cancellations and downsells.
- Professional Services — Custom software development and managed services; revenue from related-party Claire Holdings was $3.8 million in 2023 and zero in 2024 and 2025.
- AI & Bot Solutions — Part of the platform offering; includes proprietary AI and integrations with third-party bots/LLMs. No separate revenue breakdown provided, but highlighted as a key growth area.
Recent performance
Total revenue for Q4 2025 was $59.3 million, down 19% YoY, with net loss of $46.1 million ($3.92 per share) compared to a loss of $112.1 million in Q4 2024. Adjusted EBITDA was $10.8 million, above the high end of guidance. For the full year 2025, revenue was $243.7 million, net loss $67.2 million, and operating cash flow negative $30.4 million. As of June 30, 2026, quarterly revenue fell further to $52.5 million, cash and equivalents were $96.7 million, and shareholder equity was negative $122.0 million.
Strategy
Management states the company is focused on improving its balance sheet, optimizing cost structure, and scaling innovation on its platform. Key initiatives include the launch of Syntrix, expanding the Google Cloud Marketplace partnership, and near-completion of platform modernization. The goal is to accelerate innovation, expand partnerships, and return to revenue growth.
Risks
- Declining Revenue Trajectory — Annual revenue has fallen from $514.8M in 2022 to $243.7M in 2025, with continued quarterly declines in 2026.
- Negative Equity & High Debt — Shareholder equity was -$122.0M and long-term debt was $512.1M as of the latest balance sheet (June 30, 2026).
- Customer Attrition — The Q4 2025 earnings release cites revenue decline driven by customer cancellations and downsells, with only 4 new logos signed in the quarter.
- Dependence on Related-party Revenue — Past revenue from Claire Holdings was material; however, such revenue ceased in 2024, and no replacement has been disclosed.
Outlook
Management expects a leaner cost base and improved balance sheet to support commercial execution in 2026. They cite strong renewal performance and growing traction with partners like Google Cloud Marketplace as sources of momentum. Forward-looking statements note the proposed acquisition by SoundHound AI, Inc. as a potential catalyst, but no financial guidance beyond Q4 2025 results was provided in the excerpts.